Thriving Together Client Service Agreement and Informed Consent

 

Website: https://www.thrivingtogethernz.com

Effective date: 18/09/2026

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This agreement explains the nature and limits of the services provided by Thriving Together. Please read it carefully before booking a session.

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1. Parties

This agreement is between:

Thriving Together and the client

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2. Nature of the service

 

Thriving Together provides non-clinical perinatal education, practical guidance, emotional support and general wellbeing information.

 

Sessions may be provided online or in the client’s home, depending on the service booked, client preference and availability.

 

Thriving Together does not provide medical diagnosis, medical treatment, midwifery, nursing, psychotherapy, emergency care or any other regulated health service unless expressly stated otherwise in writing.

 

3. Professional status and scope

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The client understands and agrees that:

• The provider is a non-registered professional and is not acting as a registered doctor, midwife, nurse, psychologist, psychotherapist or other registered health practitioner.

• The provider will work only within their training, experience and professional scope.

• Information shared during a session is general educational and supportive information. It is not individual medical advice and must not be treated as a diagnosis, prescription or treatment plan.

• The provider will not perform clinical examinations, diagnose a condition, prescribe or adjust medication, or instruct the client to disregard advice from a registered health practitioner.

• Where an issue falls outside the provider’s scope, the provider may recommend that the client contact an appropriate registered health practitioner or support service.

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The client is encouraged to discuss any concerns about their own health, pregnancy, birth, postpartum recovery, mental health or baby’s health with their lead maternity carer, midwife, doctor, Well Child provider or another appropriately qualified practitioner.

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4. Not an emergency service

 

Thriving Together is not an emergency, urgent-care or crisis service. The provider may not see or respond to calls, texts, emails or online messages immediately.

The client must not rely on Thriving Together to assess, monitor or respond to an urgent or potentially life-threatening situation.

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If the client is worried about their own immediate safety, their baby’s safety or another person’s safety, they must call 111or attend the nearest emergency department.

For urgent pregnancy, labour, postpartum or newborn concerns, the client should immediately contact their lead maternity carer, midwife, doctor or maternity unit.

Contacting Thriving Together does not replace seeking appropriate emergency or medical care.

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5. Medical decisions and client responsibility

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The client remains responsible for decisions concerning their own health, pregnancy, birth, postpartum care and baby’s health.

The client agrees to seek advice from an appropriately qualified and registered health practitioner before making, delaying or changing a medical decision, treatment, medication or care plan.

Thriving Together does not make medical decisions on behalf of clients. Any decision made after a session remains the decision of the client and, where applicable, the client’s registered healthcare provider.

 

To the fullest extent permitted by New Zealand law, Thriving Together is not responsible for harm or loss arising from:

• the client treating general information as individual medical advice;

• the client failing to seek timely medical or emergency assistance;

• the client withholding relevant information;

• the client acting contrary to advice from a registered health practitioner; or

• an independent medical or parenting decision made by the client.

 

Nothing in this agreement excludes or limits any right, guarantee, duty or liability that cannot lawfully be excluded, including applicable rights under the Consumer Guarantees Act 1993 or the Code of Health and Disability Services Consumers’ Rights.

 

6. No guarantee of outcome

 

Thriving Together will provide its services with reasonable care and skill. However, individual circumstances differ, and no particular pregnancy, birth, feeding, recovery, parenting, health or wellbeing outcome can be promised or guaranteed.

 

7. Communication with healthcare providers

 

Thriving Together does not replace the client’s healthcare team.

 

With the client’s consent, the provider may communicate with a registered health practitioner or other support provider when this is reasonably necessary to support continuity of care.

Consent may not be required where disclosure is permitted or required by law, including where there is a serious and imminent concern about the safety of the client, a baby, a child or another person.

 

8. Client information and privacy

 

Thriving Together may collect personal and health-related information that is reasonably necessary to provide and administer the service.

The provider will take reasonable steps to protect the client’s information and will use or disclose it only for the purpose for which it was collected, with the client’s permission, or where permitted or required by law.

The client may request access to or correction of their personal information, subject to applicable New Zealand privacy law.

 

9. Respectful and safe sessions

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Both parties agree to communicate respectfully.

For home visits, the client will provide a reasonably safe environment. The provider may leave or end a session if they reasonably believe the environment is unsafe, threatening or unsuitable.

 

The client may pause or end a session or withdraw consent to the service at any time.

 

10. Booking and payment

 

Full payment must be made online before the session. A booking is confirmed once payment has been received and booking confirmation has been issued.

 

11. Cancellations and rescheduling

 

The client should provide at least 24 hours’ notice when cancelling or rescheduling.

Cancellations with less than 24 hours’ notice are normally non-refundable. This charge will not apply when the cancellation results from labour or a perinatal emergency. In those circumstances, the session may be rescheduled or refunded.

If Thriving Together cancels a session, the client may choose a replacement appointment or a full refund.

 

12. Complaints and concerns

 

The client is encouraged to raise any concern directly with Thriving Together so that it can be addressed promptly.

Contact: Support@thrivingtogethernz.com

Nothing in this agreement prevents the client from exercising any right to seek independent advice or make a complaint to an appropriate New Zealand agency.

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13. Governing law

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This agreement is governed by the laws of New Zealand.

If any part of this agreement is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

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